Job description: 

To develop further in the Chinese market, Albatross Global Solutions is looking for a Business Unit Manager based in Shanghai and reporting to the COO. Specifically, the Business Unit Manager will drive the development of our value propositions, namely Customer Experience and Retail Coaching & Training. To this end, he or she will have to work closely with the respective practice leaders and key stakeholders within the organisation in order to leverage and build upon existing knowledge and expertise.

The Chinese Business Unit Manager shall be responsible for implementing our corporate business imperatives, namely [a] deploying the company’s strategy in Chinese markets, [b] delivering commercial value to our clients, and [c] ensuring we recruit, retain and develop appropriate talent locally.


Main Duties & Responsibilities :

1/ Delivery of Commercial Impact

  • Provide clients with sound and commercially viable business advice so as to be a trusted advisor
  • Develop, enhance and maintain excellent and profitable client relationships at senior level with the world’s best-known luxury brands
  • Provide strategic guidance and thorough leadership on the design and delivery of client engagements for any of our practices: Customer Experience and Retail Coaching & Training
  • Determine the most appropriate research approaches, methodologies, and tools to deliver projects in the most cost-effective manner
  • Grow the business by pursuing both worldwide and regional projects while maintaining existing accounts


2/ Capability Building

  • Attract, develop and retain suitable talent
  • Create a working environment that provides both developmental opportunities and the support required to succeed
  • Oversee performance management processes in and ensure the team’s goals are aligned to global strategy
  • Develop and maintain a sufficient pool of trained and certified freelance Store Performance Evaluators


3/ General Management

  • Own and manage annual budgets as well as rolling forecasts of activities and resources to meet agreed business objectives
  • Lead our commercial activities in the China market with full ownership of P&L
  • Direct the operations in the Chinese market with local and global programmes, ensuring flawless execution of all fieldwork
  • Drive Quality Assurance from the source and ensure that all team members own quality
  • Exercise care, custody and control of all company resources in line with corporate policies, procedures and practices.
  • Ensure the Business Unit works in harmonious cooperation with the other Business Units and corporate functions
  • Regularly represent the company at social and networking events


Education Background: 

Eligibility Criteria :

  • University degree in business or marketing
  • MBA in Marketing or general MBA preferred
  • Approximately 6-10 years of experience at managerial level
  • Working exposure to premium and luxury products or services, preferably in a market research agency, business consultancy or in retail environment
  • Strong analytical skills and good understanding of how information is used for decision-making in a commercial context
  • Comfortable debriefing senior audiences and able to explain complex concepts in an easy-to-understand manner
  • Excellent oral and written communication skills in English
  • Fluency in Mandarin is an advantage
  • Fluency in a second European or another Asian language could be an advantage

Key Success Factors :

  • Entrepreneurial mindset – someone who takes initiative, takes responsibility and is at ease in challenging situations
  • Self-motivated
  • Able to work autonomously while enlisting others’ cooperation and collaboration
  • Logical thinking and decision-making skills
  • Strong communication and presentation skills
  • Strong work ethics and organizational skills
  • Strong interpersonal and team-work skills
  • Enthusiastic, optimistic and self-motivated
  • Frank and diplomatic attitude 
Company Info: 

Albatross Global Solutions is an international customer experience agency dedicated to improving premium and luxury brands’ performance, by helping premium and luxury brands enhance the way they engage their consumers at the boutique and through other touch-points and, as a result, improve their sales.

Albatross is organized around two services: Customer Experience and Retail Training. Albatross Global Solutions’ solutions are delivered through an extensive network of 16 Business Units in Asia, Europe, the Middle East and the Americas. Visit to learn more about Albatross Global Solutions and its value propositions. 

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