Furla Casa
Negotiable
Bachelor’s degree or above
Job description:
The Customer Service Specialist delivershigh-quality pre- and post-sales support to ensure excellent customersatisfaction, retention, and brand loyalty. The role manages customerinteractions across the full sales cycle from a systems and process perspective,supporting lead verification and distribution to the sales force, coordinatingwith sales managers and associates, and fostering effective lead conversion.
The position oversees order tracking and deliveryprocesses, monitors speed-to-market, and contributes to a faster and moreefficient sales cycle. It proactively identifies operational bottlenecks, opensand manages internal tickets to resolve process issues, and supports theresolution of sales-related roadblocks. Post-sales engagement is a corecomponent of the role, ensuring timely follow-up and continuous improvement ofthe customer experience.
Required Qualification & Skills:
- 10+ years in Sales & Marketing / CS Roles (mixed)
- Certifications in Relationship Management / Pre- andPost-sale management roles.
Company information:
Furla Casa represents the evolutionof Furla’s Italian lifestyle heritage into contemporary living spaces.Developed under license by Magnificat Group, Furla Casa combines refinedItalian design, craftsmanship, and functionality with an international outlook.The brand operates in the high-end furniture and interior design segment,delivering elegant, expressive, and modern living solutions worldwide.
Send your CV to Elva Yuan - mktsh@magnificathk.com
