Job Board

Job purpose

职位目标

This position aims to ensure the optimal application of our products in clinical settings by providing professional clinical application guidance, systematic training, and effective key expert relationship management. The core objectives are to resolve complex clinical cases, enhance customer satisfaction and trust, gather and feedback frontline clinical insights to drive continuous product and service improvement, and ultimately support the achievement of company business goals.

本职位旨在通过提供专业的临床应用指导、系统化的培训以及高效的临床专家关系维护，确保公司产品在临床端得到最优化的应用。核心目标是解决临床疑难问题，提升客户满意度和信任度，收集并反馈一线临床信息以驱动产品与服务的持续改进，最终支持公司业务目标的达成。

Main Responsibilities, Activities, Duties and Tasks

主要工作职责，活动和任务

• Clinical Application Support & Case Resolution / 临床应用支持与疑难解决

Provide professional and timely product application guidance and operational support to clinical users (e.g., doctors, nurses), efficiently resolving technical challenges in complex clinical cases.

为临床用户（医生、护士等）提供专业、及时的产品应用指导与操作支持，高效解决复杂临床病例中的技术难题。

Track product usage in supported hospitals, periodically (monthly) review and analyze clinical support outcomes, and generate feedback reports.

跟踪已支持医院的产品使用情况，定期（月度）回顾并分析临床支持效果，形成反馈报告。

• Knowledge Management & Process Improvement / 知识管理与流程优化

Summarize common product application issues, user profiles, and preferences; analyze them and develop standardized maintenance and response plans.

总结产品在临床应用中遇到的常见问题、用户类型及使用偏好，进行分析并制定标准化的维护与应对方案。

Systematize frontline clinical insights and collaborate closely with Product Managers and technical teams to formulate product optimization, issue resolution, and market strategies.

将一线临床洞察系统化，与产品经理及技术团队紧密协作，共同制定产品优化、问题解决及市场策略。

• Training Program Development & Delivery / 培训体系开发与执行

Develop, optimize, and update product training materials, Standard Operating Procedures (SOPs), and value stories tailored for the Chinese market and internal teams.

负责开发、优化及更新适用于中国市场及内部团队的产品培训材料、标准操作流程和价值故事。

Design and implement systematic clinical training programs, and conduct regular training for internal teams (e.g., Sales, Marketing) on product knowledge, operational skills, and clinical application.

设计并实施系统化的临床培训课程，定期为内部团队（销售、市场等）提供产品知识、操作技能及临床应用培训。

Address professional inquiries regarding product application from internal teams to enhance the overall expertise of the organization.

解答内部团队提出的产品应用相关专业问题，提升团队整体专业水平。

• Key Expert Management & Business Collaboration / 专家关系与业务协同

Assist the Marketing and Sales teams in maintaining and deepening relationships with key clinical experts through professional support, enhancing customer trust.

协助市场与销售团队，通过专业支持维护并深化与重点临床专家的合作关系，提升客户信任度。

Identify and help capitalize on business development opportunities and potential academic collaboration projects within hospitals.

识别并协助把握医院内的业务提升机会与潜在学术合作项目。

• Perform other duties assigned by line manager.

完成上级领导交办的其他工作任务。

Company introduction

Bracco is a world-renowned medical group. Founded in Italy in 1927, Bracco has been operating in more than 100 markets worldwide, with more than 3,960 employees and annual revenue of more than 2 billion euros, about 88% of which comes from overseas markets outside Italy. The group invests nearly 9% of its annual net sales in research and development (imaging diagnosis and medical devices) and owns more than 2,200 patents. Bracco group is headquartered in Milan, Italy. Bracco group is consisted of three entites - the Bracco imaging diagnosis company (diagnostic imaging), Bracco medical system (medical devices and high-end contrast agent injection system), and the Italian diagnostic center specializing in clinical diagnosis. Bracco imaging diagnostics is an original research and development company whose success has witnessed the history of the entire imaging industry. The company's unique products, covering radiation, CT, nuclear magnetic resonance, ultrasound and nuclear medicine and other fields. In 2001, Bracco group acquired ACIST, which provides high-quality medical devices and high-end contrast injection systems for the field of radiation and radiotherapy. ACIST is headquartered in Minneapolis and has offices in Europe and Asia. The advanced equipment of ACIST has been adopted by well-known medical centers in more than 40 countries, benefiting tens of millions of patients worldwide in cardiovascular angiography. In addition, the group has opened an advanced polyclinic in Milan, the Italian diagnostic center (CDI), which provides services directly to patients for more than 30 years. The ambulatory center offers a full range of preventive, diagnostic, rehabilitation and personalized services, with a particular focus on radiosurgery and same-day surgery.