Training Goals

With more than 526 billion internet users and USD 310 billion in E-Commerce transactions in the past year, China is now the largest E-Commerce market in the world.

The Chinese E-Commerce market is dominated by local players, most of which have no presence in the western world.

Who should participate?
This training session targets any brands or merchants with an E-Commerce or Digital project on the Chinese market.

Training Agenda

Objectives:

Understand the different types and sources of conflicts;
- Learn the 6 Steps of Conflict Resolution;
- Learn the 4 Conflict Styles, and gain a clear picture of your own conflict style tendencies;
- Learn the 9 major conflict management strategies, and how to choose the strategy according to the situation;
- Learn conflict management tools and techniques. The content is based on thoroughly researched models and tools of

Objectives:

• Asking Questions and Funnelling
• Problem Identification and Generating Options
• PDAC Method of Writing Emails and Proof Reading
• Develop templates for 4 common communiqués
• Active Listening: LISTENER

Who should attend ?

Secretaries and support staff who are responsible for communicating the right message to internal and external customers.

Why should you attend ?