30 seconds! That is the time you have to make an impression.

This course is developed for those involved in meeting and communicating with stakeholders in your company.

First impressions do last and in a competitive environment, the first impression will be the one people remember. Make the right impression not just face-to-face but also on the phone and via email. Participants will learn how to make the most of the opportunity to make a lasting impression.

Objectives:

Objectives:

-- Produce strategically responsive (non-reactive) staff
-- Develop the ability to provide individually tailored interactions
-- Promote a sense of comfort, safety and respect in customers who have a complaint
-- Generate consistency in positive outcomes
-- Sponsor loyalty
-- Creation of a service team that performs with a sense of comfort, control & confidence

Why should you attend?

中国意大利商会，联合威尼斯贸易促进委员会，意大利驻渝总领事馆，厦门中国国家贸易促进委员会，将在6月21日至6月28日组织意大利企业代表团访问活动。

访问地点将分别安排在重庆（23日，24日），成都（25日，26日），厦门（27日）。代表团所属行业覆盖建筑，家装，农机。行程包括与当地相应机构的会见，以及为意大利参团企业量身安排与中国企业B2B会面。