16 April 2020

CUSTOMER SERVICE MANAGER (Long Term Career Path) - Shanghai

Type of job: 
Full time
Food & Beverage
04 - Over 20000 RMB/month
Job description: 

Biomeals Shanghai Co. Ltd., an Italian brand operating in the healthy food industry and already established in Shanghai-Pudong, is expanding in China by setting up a national network of outlets, and is now looking for an experienced customer service manager.

The offer, the new business model and the career plan:

  • Excellent economic conditions in a new business model, which grants monthly earnings according to the individual performance plus independent business units results, making every manager and employee a kind of entrepreneurs.
  • Long term career plan in a pleasant, dynamic and unique working environment, where care for people and human values come first.

This job should be considered not only from the perspective of a professional career, but also as an opportunity for personal development and for life.

Education Background: 

The main requisites and qualifications:

  • Knowledge and experience of retail and/or catering industry, with e-commerce preferred.
  • Experience of minimum 5 years in leading teams in a customer service environment.
  • Strong communication skills and good at motivating team members.
  • Experience of at least five years in CRM, with high skills in digital, social media, mobile, etc.
  • Excellent customer focus and interaction with risk control under business compliance.
  • Mastery of computer applications, including Microsoft Office.
  • Responsible, committed and organized.
  • Higher education background.
  • Good knowledge of english.
  • Age around 35-38.

Candidates are invited to email their detailed CV in Chinese and, possibly, in English, with photo to:

Company Info: 

Biomeals Shanghai Co. Ltd. is an Italian brand operating in the healthy food industry and already established in Shanghai-Pudong.

Date of Foundation: 2nd August 2018

Shareholders: Tiziano Peccenini

Business Scope: development of a National Network of Pizza Stores, including Coffee Bar Service, under its Italian Brand Bella&Brava. (

The first three Stores will be opened in Shanghai between June and October 2020, two of them are already under construction (one in ITC Center, which will be opened by the end of June, and the other one in Golden East, which opening is expected to be two months later), a third one is currently under confirmation. We are planning to set-up an average of eight-ten Stores every following year, targeting the main cities in China.

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